1. Introduction
At Altiora Walls (“Altiora”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website (altiorawalls.com), order bespoke wallpapers, request material swatches, or communicate with our design studio.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We only collect personal information that is necessary to craft, size, and deliver your bespoke wall art:
- Contact & Identity Details: Your name, email address, phone number / WhatsApp contact, and shipping address across India.
- Bespoke Wall Specifications: Exact wall measurements (height × width in feet/inches/cm), room photographs, floor plans, and architectural elevation drawings.
- Trade & Professional Applications: Architecture firm name, interior design practice details, GST number (if applicable), and commercial project scopes.
- Design Submissions & Pins: Custom artwork files, Pinterest pin URLs, Shutterstock asset IDs, or reference moodboards submitted for printing.
3. How We Use Your Information
Your information is strictly utilized to deliver exceptional craftsmanship and smooth concierge service:
- Custom-scaling wallpaper designs to your exact wall proportions without pattern distortion.
- Preparing high-resolution digital proofs and sending physical sample swatch boxes.
- Processing orders, invoicing, and coordinating pan-India express courier delivery to your doorstep.
- Providing dedicated WhatsApp assistance and technical installation guidance for your local wallpaper installers.
- Maintaining trade accounts and partner benefits for verified interior designers and architects.
4. Third-Party Integrations & Global Sourcing
Our platform integrates with select third-party service providers to enable seamless discovery and secure database management:
- Shutterstock API v2: Used to query and license archival design patterns. No personal client data is transmitted to Shutterstock.
- Pinterest API v5: Used to fetch public trending aesthetic wallpaper pins and parse user-submitted pin links.
- Supabase PostgreSQL Database: Houses client inquiries, product catalogues, and swatch requests on encrypted, enterprise-grade cloud servers.
- WhatsApp Business API: Used for voluntary customer service chats and rapid dimension sharing.
5. Data Protection & Confidentiality
We enforce strict security protocols to safeguard your private data:
- No Selling of Data: We will never sell, rent, or trade your personal information, room photos, or design preferences to third-party advertisers.
- Architectural Confidentiality: Custom residential blueprints and high-profile celebrity/villa installation photos remain strictly confidential and are never published without written consent.
- Encrypted Connections: All web traffic is secured with 256-bit SSL/TLS encryption.
6. Your Rights
You retain full control over your personal data. At any time, you may:
- Request a copy of the personal information we hold about you.
- Request correction or updating of any outdated contact details.
- Request permanent deletion of your inquiry records or custom design files.
- Opt out of future promotional communications by notifying our concierge.
7. Contact Our Privacy Concierge
For questions, data access requests, or privacy concerns regarding your wallpaper orders, please contact our studio team: